IT Racks / Refund Policy
Transparent Refund Policy
We believe in clarity. Here's exactly how and when you get your money back.
Refund Timeline
01
Day 1–2
Return Received
We receive your package at our warehouse.
02
Day 2–4
Quality Check
Our team inspects the item for eligibility.
03
Day 4–5
Refund Approved
Refund is confirmed and processing begins.
04
Day 5–12
Money Returned
Funds appear in your original payment method.
Refund by Payment Method
Credit / Debit Card
5–7 business daysBank Transfer (IBFT)
3–5 business daysEasyPaisa / JazzCash
1–2 business daysCash on Delivery (COD)
7–10 business days⚖️
Partial Refunds
Items returned in non-original condition or after 15 days may receive a partial refund at our discretion (typically 70–90% of purchase price).
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Shipping Fees
Original shipping fees are non-refundable unless the return is due to our error (wrong item, damaged in transit).
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Sale Items
Items purchased during flash sales or with promo codes are eligible for store credit refunds only, not cash refunds.
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Questions about your refund?
Our support team is here to help. Contact us and we'll look into it.