IT Racks / Warranty
We Stand Behind Every Product
Every product sold on IT Racks comes with genuine manufacturer warranty and our own buyer protection.
Warranty Plans
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Standard Warranty
1 Yearcoverage
- Manufacturing defects
- Hardware failures
- Battery defects (capacity < 70%)
- Screen defects (dead pixels)
- Charging port issues
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Extended Warranty
2 Yearscoverage
- Everything in Standard
- Accidental damage (1 claim/yr)
- Software-related hardware issues
- Free replacement unit whilst in repair
- Priority support queue
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Lifetime Warranty
Lifetimecoverage
- Accessories only
- Cables and adapters
- Phone cases and screen protectors
- Charging bricks
- Available for select brands
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How to File a Warranty Claim
1
Document the Issue
Take clear photos or a short video showing the defect or malfunction.
2
Submit a Claim
Contact our support team with your order number and documentation.
3
Diagnosis
Our technical team reviews your case within 24 hours and approves the claim.
4
Repair or Replace
We repair or replace your item free of charge and ship it back to you.
Need to file a warranty claim?
Our team works to resolve warranty claims quickly.